London Southend Airport & Noise
The dedicated Noise Manager for London Southend Airport is
Mrs Jo Marchetti
Complaints regarding noise at the airport should be made in the first instance to our new complaints system: Please click here for the London Southend Airport Complaints and Compliments page.
If you would like to further contact London Southend Airport regarding noise please write to:
London Southend Airport,
Southend on sea,
Our aim is to respond in writing to all noise comments within 7 working days. In order for a comment to be logged as much information about the event must be given.
Please click here to download the Noise Action Plan which was adopted by the Secretary of State for Environment Food and Rural Affairs in March 2012.
Once the data relating to the complaint has been recorded, it will be investigated. The investigation will be processed through the Noise Desk system and may invovle further actions as necessary to establish the circumstances of the flight. If further information is needed the person making the complaint will be requested to provide more information / specific details so the investigation can continue.
Once the investigation is complete the findings will be recorded in the database, including, if necessary, a summary of any conversation / correspondence with the person making the complaints.
Once fully investigated, a written response will be sent explaining the event which created the noise incident and will conclude whether the identified aircraft was operating to standard procedures, with the airports operating conditions.
The response will ask for the person making the noise complaint to respond within 10 days if they are dissatisfied otherwise the matter will be closed.
The appointed noise manager will continue to investigate any further comments on the matter however if after further investigation and further response the person making the noise comment remains dissatisfied the matter will be referred to the Airport Consultative Committee for further consideration.
A summary of all complaints and responses will be included in the Annual Report which will be presented to the Airport Consultative Committee.
This is also available on the Southend-on-Sea Borough Council website.
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